Once the payroll is right, what keeps a client with you?
Eight quick questions. You get a client retention score, the areas where a cheaper quote could reach your clients, and practical steps you can take this month, with or without us.
- Answer from memory, nothing to look up
- Your score and three practical steps, on screen
- Your answers stay private unless you ask for the report
What the check looks at
- Client stickinessHow much a client would have to move to leave you, and how often they hear from you.
- Price protectionHow well your fee holds up when a client compares quotes.
- Client demandHow often clients already ask you about their staff, not just their pay.
- Readiness to offer moreWhether you have a way to offer, and charge for, more than payroll.
Why spend the next two minutes on this?
Accurate payroll is what clients expect, so on its own it rarely feels like a reason to stay.
When a client compares quotes, the easiest thing to put side by side is the fee. The check looks at what else ties your clients to you: what a client would have to move to leave, how often they hear from you, what happens when they question your fee, and what you do when they ask about their staff.
It is written for payroll bureaux, and for accountancy and bookkeeping practices that run payroll. Most of the steps it suggests need nothing from WagePerks.
A check built for payroll firms
Eight questions written for firms that run payroll for small UK employers. No jargon, nothing to look up.
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Quick
Questions you can answer from memory. About two minutes, start to finish.
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Specific
A score for each of the four areas, worked out from your own answers.
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Practical
One practical step for each area, with or without us.
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Private
Your score is worked out in your browser. Your answers only reach us if you ask for the emailed report.
Leave with a plan you can act on.
When you finish you see your score, where you are strongest and the three areas to look at first. If you want the full report, we will email it: all four areas, a step for each, ready to share with a partner or colleague.
Payroll gets people paid. Once it is right, what keeps a client is usually the rest of what you do for them.