Confidential support when your team needs it most
A 24/7 confidential counselling line, short-term structured counselling, online CBT, and money, debt and legal information. Your employees and their dependants are covered.
Someone to talk to, whenever they need it
Life doesn't wait for office hours, and neither does this line. Your employees can call a qualified counsellor on a freephone number, 24 hours a day, 365 days a year. Conversations are confidential.
Whether it's anxiety about work, a relationship breakdown, grief, or something they can't quite put into words yet — there's someone ready to listen and help them take the next step.
- 24/7/365 freephone counselling line — no appointment needed
- Qualified counsellors on every call — not a recorded message
- In-the-moment support for employees in distress
- Online access to wellbeing resources
Real counselling, not just a chat
When someone needs more than a single conversation, they can be referred into short-term structured counselling with a qualified counsellor — up to 6 sessions in a 12-month period.
As an alternative, there's an online Cognitive Behavioural Therapy (CBT) programme, self-guided or with check-ins from a counsellor. Choosing online CBT uses that year's counselling allowance.
- Up to 6 structured counselling sessions in a 12-month period
- Online CBT as an alternative to counselling sessions
- Delivered with regard to BACP and EAPA UK guidelines
Money, legal and manager support built in
Mental health doesn't exist in a vacuum. When someone is struggling with debt or a personal legal problem, those stresses compound. That's why the EAP includes money and debt information, and legal information and signposting.
Line managers get guidance too, when they're handling an employee's performance or wellbeing concern.
- Money and debt information — budgeting, debt management, rent arrears, carer's allowance
- Legal information and signposting — consumer, property, family and motoring law
- Manager support — guidance on employee performance or wellbeing concerns
- Wellbeing articles, newsletters and short videos
Support that goes the distance
Confidential helpline, every day
Counselling sessions a year
Dependants included at no extra cost
Employees and their dependants
Dependants are included at no extra cost: children your employee is responsible for, a spouse or civil partner, and adults in their regular care.
Manager support
Guidance for line managers handling an employee's performance or wellbeing concern — guidance, not therapy.
Procurement diligence
For a written summary of the service scope, book a 20-minute call.
Common questions about the EAP
Is the EAP truly confidential?
Yes. Employers receive statistical usage data only and never see who has used the service or what was discussed. As with any counselling service, there are limited exceptions, for example where someone is at serious risk of harm.
What's the difference between the helpline and structured counselling?
The counselling line is there immediately for in-the-moment support and guidance. If someone needs more, they can be referred into structured counselling — up to 6 sessions in a 12-month period — or choose the online CBT programme instead.
What does "dependants included" actually mean?
It means children your employee is responsible for, a spouse or civil partner, and adults in their regular care can also use the EAP, at no extra cost.
How quickly can someone get a counselling session?
The counselling line needs no appointment — they call and speak to a counsellor. Structured counselling is arranged after an initial assessment, and timing depends on availability.
Is the EAP available separately or only with the GP service?
The GP service and EAP are bundled together as the optional Health & Wellbeing add-on, at +£2 per employee per month (exc. VAT) on top of Employee Benefits at £4.50 per employee per month. They're designed to complement each other.